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Coordinator.
Role.
• The primary role of the Coordinator is to ensure that the most appropriate support worker attends and fulfils a requested service for a client to the standard required
Responsibilities
The key responsibilities of the Coordinator are to…
• Receive Requests For Service (RFS) from brokerage agencies and private clients
• Determine the availability of an appropriately qualified/experienced Support Worker for the requested service
• Respond to the RFS to secure the service (within three hours of receipt)
• Update the client management system with the RFS and Support Worker details and text or email the service details to the Support Worker as confirmation
• Maintain the accuracy, effectiveness and security of the client management system and hard copy filing system
• Ensure that Accounts receive the information they need to invoice clients and pay staff accurately
• Report to Case Workers on client well-being and progress on a regular basis
• Troubleshoot and resolve problems that occur in the field, reporting these to the appropriate people and agencies as required
• Field and deal with complaints (either internal or external) to the mutual satisfaction of the parties involved
• Effectively manage Support Workers to ensure that they are realising their personal potential and receiving the support they need to be effective in their role
• Abide by and role model AAC guidelines and Code of Conduct at all times
• Participate in scheduled learning and development activities, staff meetings and other events that are arranged for AAC staff
Qualifications and Experience (Desirable).
• Qualifications as per Support Worker
• Experience in…
• Working in the human services industry
• Managing a team of people
• Complex task management
Capabilities.
• Coordinators will be required to demonstrate….
• A strong sense of self and ability to work independently
• A positive demeanour and a ‘will do’ approach to working
• A well-developed ability to communicate effectively with a diverse range of people
• Sound ability to multi-task and negotiate on multiple levels
• High level ability to negotiate and manage complex issues and circumstances
• Ability to write clear and concise reports
• Ability to detect problems and issues as they occur and resolve them intelligently
• Ability to mentor and develop others to achieve their potential
• Ability to work effectively in managing a team environment
• High level ability to use Microsoft Word and the internet effectively
• Willingness to learn new capabilities to improve work performance
• Awareness of AAC and legislative requirements and willingness to abide by these at all times
Reporting Relationships.
• Reports to Managing Director
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